Please follow this proceedure.

1. If you believe you received the wrong item or are missing part of your order, send an email to:

shipping at fieldhockey.net
If you do not receive an answer in a reasonable period of time, call:
Seven One Nine, five nine 7 , 31 zero zero.

2. If you believe you have a warranty issue, consult the warranty policy below.

3. If claiming a warranty issue, after referring to the warranty page, please do the following:
Take a digital image that clearly illustrates the problem. (Otherwise you may be instructed to return the item for inspection. Shipping the item back will delay resolution of your claim).
Send the image, as a .jpg file, and a description of the problem, along with information that will help us locate the original order (your last name, or order number, or date of purchase), to:

warranty at fieldhockey.net
If you do not receive an answer in a reasonable period of time, call:
Seven One Nine, five nine 7 , 31 zero zero

We at Dita play field hockey. We know how it feels when a new stick chips. It is not a happy feeling. We also know that, as rare as it is, there is the potential that a stick may be defective.

In our experience, a defective stick shows itself within the first two weeks of use. At Dita, very few of our sticks break. But it sometimes happens. When and if it does, we ask you to reach out to us directly.

YOU DO NOT NEED TO RETURN TO THE STORE WHERE YOU PURCHASED YOUR DITA. WE TAKE CARE OF ALL DITA WARRANTY ISSUES IN A TIMELY MANNER.

Above all, we want to keep Dita players happy and successful.

The Dita stick warranty covers a three month period, from date of purchase to the normal length of a field hockey or indoor hockey season. (Sticks purchased as holiday or birthday gifts are given the start date of the following season for the type of stick purchased.)

What is covered and what isn't?

A broken stick is defined as one literally in two or more pieces, or is deemed broken and illegal for play by an umpire. (in the case of a declaration by an umpire, we will require the name and contact information for that official).

What is not covered: loose grips, chips, scratches, graphics and paint issues, rattles, or vibrations. For these or other issues we will offer helpful suggestions, but none of these will negatively affect the playability of your stick.

Contact us at customerservice@fieldhockey.net